At Paramand, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make the return process as simple and stress-free as possible.
Return Eligibility
- Items must be returned within 30 days of the delivery date.
- Products must be in their original condition, unused, and with all original packaging and tags.
- Certain items, such as personal care products, consumables, and clearance items, may be non-returnable for health and safety reasons.
How to Start a Return
- Contact our customer support team at [email protected] or 833-861-1220 to request a return authorization.
- Provide your order number, product details, and reason for return.
- Once approved, we will send you instructions on how to ship your item back.
Refunds
- Once we receive and inspect your return, we will process your refund to your original payment method.
- Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.
- Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to product availability.
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 7 days of delivery. We will arrange for a replacement or full refund at no additional cost to you.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping service to ensure your return is received.
Contact Us
If you have any questions about our return policy or need help with your order, please reach out to us:
Paramand
12811 S Frailey Ave
Compton, CA 90221
📧 Email: [email protected]
📞 Phone: 833-861-1220